THE SMALL PRINT

 

Payment Options:
All major credit cards accepted. Gift Vouchers available.

Booking Deposit:
We require a credit card number for new or existing bookings of 60 mins or more.

Cancellation Policy:
Notice Times - Individuals 24Hrs. Groups (2 or more) 48 Hrs. 50% Charge if less than 12 Hrs notice given.   As treatment time is precious we advise that you arrive at least 15 minutes prior to your appointment; to give you time to change into a robe and relax before your treatment. Arriving late may interfere with your treatment and in some cases we may be forced to re-schedule your appointment. All appointments will end at their scheduled time so that the  next guest will not delayed

Mobile Phones:
To preserve a peaceful atmosphere we request that all mobile phones are switched off before entering the spa

Treat Cards:
As a thank you for your business we offer Treat Cards. Accumulate points & try something new FREE! ‘Treats’ must be booked with full priced treatment (Sun-Fri).

Courses: 
Courses available on full priced treatments. Must be paid in full by 2nd treatment. Non transferrable, Non refundable.

Patch Test & Medical Conditions:  
The following services require a patch test 24 hours prior to the treatment : Brow/Lash Tinting, IPL,. Patch test required for waxing if you have not had waxing done before. Please bring all medical conditions to the attention of reception or your therapist prior to treatments as we would like to ensure you have chosen the correct treatment

Discounts:
Corporate & SPORTSCO Member Discount of  10% available on full priced treatments excluding Mani & Pedi Treatments. Ask if your company is listed.

Leisure Suite:
Complimentary use of Leisure Suite with most Face & Body Treatments. Strictly 1 Hour prior to treatment time. Swimwear required. Towels, Robe & Slippers provided. Subject to availability: Please note routine cleaning is carried out every Monday and Thursday from 9.30-11.30am and Maintenance is carried out as required.  The Leisure Suite is unavailable to our clients during these times. Please check with reception. Subject to Suitability:  Not permitted with Waxing, IPL,  Facial Peels and some Medi-Spa Treatments.

Lunch/Refreshments:
Complimentary lunch is provided with selected day packages.  Refreshments can be organised on request with any treatment.  Please ask in advance at reception.

Age Restriction: Minimum Age 16

Groups/ Parties:
The perfect way for groups of 5 and up to celebrate birthdays, weddings and office events during our regular business hours. There is no additional charge for the use of the space during business hours. We provide ice buckets, glasses and light lunch and our staff will assist in serving your party